We will reply to your email to confirm that we have received it within 5 working days.
We will look into your complaint. A Senior Grants Officer will review any evidence available and speak to members of staff if appropriate.
We will aim to reply to your complaint within 10 working days. If this is not possible, we will send you an update.
If you are not happy with our response to your complaint, you can ask for this to be reviewed by the CEO of National Zakat Foundation. The CEO will then review your complaint and respond to you directly.
In addition, applicants will be informed of the policy at the time of being notified of the support decision.