We will reply to your email to confirm that we have received it within 5 working days.
We will look into your complaint. A Senior Grants Officer will review any evidence available and speak to members of staff if appropriate.
We will aim to reply to your complaint within 10 working days. If this is not possible, we will send you an update.
If you aren’t happy with our response to your complaint, let us know and ask for your complaint to be reviewed by the Head of Service Delivery. The Head of Service Delivery will review your complaint and respond to you directly.