Once you have sent us your application, the Hardship team will make sure that you have given us all the information and documents we need to look at your application and that you are eligible to apply for help. If there is anything you have missed, you will be asked to send it to us within 10 days.
We will then look at how much money you have, your monthly income and expenses to confirm that we can help you.
If we can give you a grant, we will email you to confirm this and arrange payment for you. If we cannot give you a grant, we will email you to tell you why.
To apply for help with Basic Costs, you will need to give us the following documents:
Photo ID – for you, your wife/husband and children under 18. We accept the following identification documents:
Full UK Photocard Driving License (can also be used as proof of address)
EEA member state identity card
Application Registration Card (ARC card for asylum seekers) – Must be
Biometric Residence Permit (BRP card) – Must be valid
Proof of address – We accept the following documents to verify your address:
Full UK Photocard Driving License
Utility bill (gas, electric, satellite television, landline phone bill) issued
within the last three months
UK Bank Statement dated in the last 3 months
National Asylum Support Service (NASS) tenancy letter dated in the last 6
Letter from solicitor stating your full address/location dated in the last 3
Letter from NZF approved referral agency stating your full
address/location dated in the last 3 months
Council or housing association rent card for the current year
NHS Medical card or letter of confirmation from GP’s practice of
registration with the surgery
Bank statements – We will need 3 full months of bank statements for all your bank accounts. For example, if you send us your application on 2nd January, you will need to give us bank statements for October, November and December.
Although we may not be able to help everyone who applies to us, we are committed to providing a high-quality service to all our applicants. If something goes wrong, we need you to tell us about it. We will use the information you give us to help improve our service.
If you are not happy about any part of our service, please contact us via this page.
What will happen next?
We will reply to your email to confirm that we have received it within 5 working days.
We will look into your complaint. A Senior Grants Officer will review any evidence available and speak to members of staff if appropriate.
We will aim to reply to your complaint within 10 working days. If this is not possible, we will send you an update.
If you are not happy with our response to your complaint, you can ask for this to be reviewed by the Head of Service Delivery. The Head of Service Delivery will then review your complaint and respond to you directly.