The application form takes around 20 minutes to complete.
Once you have you sent us your application with all the information and documents we need, we will aim to give you a decision on your application within 5 working days.
Due to the COVID-19 outbreak, we are currently experiencing high demand for help from the Hardship Relief Fund. This has resulted in waiting times of up to 3 weeks for a decision on your application. Please bear with us as we work hard to process applications as quickly as possible.
If you do not give us all of the information and documents we need to look your application, your application will be delayed and you will have up to 10 days to give us anything you have missed.
Once you have sent us your application, the Hardship team will make sure that you have given us all the information and documents we need to look at your application and that you are eligible to apply for help. If there is anything you have missed, you will be asked to send it to us within 10 days.
We will then look at how much money you have, your monthly income and expenses, as well as any debts you may have to confirm that we can help you.
If we can give you a grant, we will email you to confirm this and arrange payment for you. If we cannot give you a grant, we will email you to tell you why.
To apply for help with Basic Costs, you will need to give us the following documents:
Photo ID for you, your wife/husband and children under 18 – You can give us a copy of a passport, driving licence or other document given to you by the authorities.
Bank statements – We will need 3 full months of bank statements for all your bank accounts. For example, if you send us your application on 2nd January, you will need to give us bank statements for October, November and December.
If you have a bank account, we will put the money into your account.
If you do not have a bank account, we will send you a voucher for you to use in shops. We may send the voucher to your email address. If you do not have an email address, you can get a free one here https://mail.google.com/mail/signup
Although we may not be able to help everyone who applies to us, we are committed to providing a high-quality service to all our applicants. If something goes wrong, we need you to tell us about it. We will use the information you give us to help improve our service.
If you are not happy about any part of our service, please email us on firstname.lastname@example.org
What will happen next?
We will reply to your email to confirm that we have received it within 5 working days.
We will look into your complaint. A Senior Grants Officer will review any evidence available and speak to members of staff if appropriate.
We will aim to reply to your complaint within 15 working days. If this is not possible, we will send you an update.
If you are not happy with our response to your complaint, you can ask for this to be reviewed by the CEO of National Zakat Foundation. The CEO will then review your complaint and respond to you directly.