Head of Quality & Impact (Full-Time, Hybrid — 1 day/week in office, Fixed Term 24 months)
Strengthen evidence. Lift standards. Prove impact. Build trust in Zakat as a system that transforms lives.
At the National Zakat Foundation, we are entering a new phase. We are moving beyond transactional charity and building a confident, connected and capable Muslim community — supported by strong programmes, transparent systems and trusted delivery.
To do that, we need clarity. We need insight. We need assurance.
We must show the difference Zakat makes and strengthen the systems behind it.
That’s where you come in.
The Role
As Head of Quality & Impact, you will make sure NZF’s programmes deliver clear and meaningful outcomes for Muslims in need across the UK. You will lead an organisation-wide evaluation framework, build strong monitoring systems and oversee quality assurance across all Zakat distribution. This ensures our work is effective, compliant and delivered to a high standard.
You will work closely with programme teams, senior leaders, communications and external evaluators. Together, you will produce insight that shapes strategy, improves services, increases accountability and builds trust with donors, partners and communities.
Key Responsibilities
1. Build NZF’s evaluation and impact framework
Create consistent evaluation models for all programmes using qualitative, quantitative and value-for-money methods.
2. Lead internal and external evaluations
Carry out assessments and commission independent evaluators where needed. Make sure outputs are rigorous and useful for learning.
3. Oversee quality assurance and audit cycles
Line-manage the Quality Assurance Officer. Ensure Zakat distribution meets both operational and Sharia requirements. Identify risks and support teams to improve.
4. Strengthen monitoring systems
Develop clear indicators, tools and training. Help teams collect reliable data and use it in day-to-day delivery.
5. Turn insight into influence
Produce evaluation reports, donor insights, trustee dashboards and public impact content. Make sure evidence informs strategy and communication.
6. Champion learning and improvement
Encourage reflection, collaboration and evidence-based decisions. Help teams strengthen programmes year after year.
We’re Looking For
-
Experience in monitoring, evaluation and quality assurance, ideally in cash-transfer or financial assistance programmes.
-
Ability to use qualitative and quantitative methods to generate clear insights.
-
Experience managing audits and ensuring compliance with policies and standards.
-
Strong communication skills, with experience writing clear reports for different audiences.
-
Ability to work both independently and collaboratively with teams and external partners.
-
Relevant qualifications or equivalent experience in evaluation, social policy, international development or a related area.
-
Awareness of Zakat models or the UK poverty/welfare sector (helpful but not required).
If you’re excited about shaping the future of Zakat — proving its impact, raising its standards and strengthening the systems behind it — we’d love to hear from you.
Find out more and apply here: Job Pack
